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ISMS Initial Audit Preparation & Certification
Background
- Rapo Labs operates 'Queenit', a vertical e-commerce platform, and had met the mandatory ISMS certification requirements based on annual revenue and user count.
- Joined as a sole security officer with no existing security team, setting ISMS initial audit passage as the top priority.
- Minimized use of external firms (management system review, risk assessment, app/web testing) and handled all other certification preparations internally.
Role
Results & Impact
- As a sole security officer in an environment with zero security infrastructure, passed the ISMS initial audit in 15 months (12 months preparation + 3 months remediation).
- Built an information security management system optimized for the organization's scale and Cloud Native environment through thorough analysis, achieving excellent results with only 14 minor findings across 6 items.
- Despite being a Series B startup, received the Minister of Science and ICT Commendation for Information Security in recognition of the outstanding security management system.
Lessons Learned
- The biggest challenge in certification preparation was cross-team collaboration. Rapo Labs used OKRs for performance measurement, with each team already operating under tight resource constraints. Security team requests inevitably added burden, but this was overcome through 'effective communication' and 'building collaborative frameworks'.
- For effective communication, I specified requests precisely and wrote persuasive PRDs. By meticulously analyzing certification requirements against our current state, I eliminated unnecessary work and conveyed only essential requests. This process shifted my thinking from mechanically applying conventional security controls to considering service-oriented remediation approaches — earning trust from POs and engineers and laying the foundation for collaboration.
- To build collaborative frameworks, I pre-organized expected tasks, schedules, and requirements, discussed them with POs and team leads, and negotiated their inclusion in each squad's OKRs. This transformed security requests from mere 'support' into each team's 'achievements'. The result was an organizational culture that positively embraced security requests, teaching me the importance and effectiveness of re-framing situations.